Contact DaBella Customer Service

Do NOT hire them for your shower. Not only did they take longer than advertised, but they did a poor job and had to come back more than once. The last time they next came back and gave empty promises.
I had mold on my house and so a full demo of the shower had to take place. The bathroom is now completely empty and I need a shower. Here comes dabella telling me excellent things. Shout out to the sales person who really convinced me. My partner and I hired them.
Now remember there is nothing there. No shower or bath. Just studs and pipes. It took them THREE full days. Im talking 8am until 8pm to finish??!! On the 2nd day I came home from work to find my back door and back gate WIDE OPEN and no one to be found? Wtf?! I dont care if they were going to be right back from the store. My door was WiDE open and anyone could come and take my things. I complained but the customer service didnt care. They finished but the job was rushed and looked like *** Massive gaps and the siding was not even? They took THREE days.
I took a shower and then it flooded everywhere all into my kitchen on the otherside. When I called and asked for someone to come back. The guy who came started to gas light me saying it was my fault?! No it wasnt it was because they put in the drain incorrectly. Again THREE days.
Its now been months and the massive gaps between the wall and shower make the shower useless. Im afraid of getting more mold. And they just ignore us. The manager Chip even came out to give false promises.
Do not use this company. Its not worth saving a little money. They are slow. Messy. Rude and liers.
If I could give zero stars I would

I am a 100% disabled veteran on a fixed income. After being discharged from the military, the home my wife and I purchased had asbestos siding, and since we had small children, siding was our top priority.

We chose DaBella because of the values and ethics the company preached that they held. Including the salesman telling us everything they use was made in America "to the nail." Additionally, the training and minimal experience requirement of "their" crews was another heavily highlighted talking point.
My wife and I are both veterans, so we thought the $67000 price tag would be worth supporting this company.
Unfortunately, the company did not display the values and ethics it preached from the time we signed the contract.
Our home was halfway completed in the wrong color (one shade off) before the installers realized the mistake. At the time, the General Manager (GM) at the Idaho Falls office insisted they finish the job in the wrong color before negotiating prices. His initial pitch was a $2000 discount for doing the job in the wrong color.

The issue was eventually negotiated to something I felt neither party was happy with, but it worked.
Two short years after installing the siding in July 2024, I noticed some issues with the caulk, peeling and cracking all around the house and windows. After a brief walk around my home, I saw the problem was widespread. After a few days of hassle with the customer service office and speaking to a manager in the Dallas customer service office, my complaint was upgraded to the highest level and sent to the Idaho Falls offices.
The Idaho Falls office (now under a new GM from the installation) sent the original crew to inspect their own work, which seems absurd from my perspective. However, after I raised concerns about this, the office GM showed up to walk around with me himself and "hear" my concerns and issues with the siding.

He pointed out installation errors in several areas from the advertised 7-year minimum experience crews who participated in advertised special-caulking schools. Objectively speaking, it seems okay at DaBella to rush $67000 contracts; I didn't work as hard for my money, I suppose.
We ended the interaction with a plan to have a third-party James Hardie representative inspect the siding and make recommendations. The plan was to correct the recommendations. Since the caulk shouldn't fail two years after the installation, as a homeowner, I have concerns for the project as a whole and any damage that the faulty caulk may have caused.

Having a third-party inspection is the appropriate course.
After a week, I hadn't heard anything from the GM and followed up. I was informed that James Hardie blamed the caulk company, and they saw no reason to come out. I asked the GM to call me so I could better understand what the plan was going forward. After all, it is my home, and businesses should speak to me before making decisions.

He never called. I gave the GM two more weeks to call with a solution, but I am still waiting to hear a reasonable solution.
After giving the GM THREE weeks to contact me with a solution, I had heard nothing from DaBella.
I called on 28AUG2024 and spoke with the project manager.

After a short conversation, it became clear that there had not been an in-depth conversation between the project manager and the GM about correcting the issues at my home.
Both the Idaho Falls office and the Dallas call center refused to give me the regional manager's contact information. This leaves me wondering, WHO IS HOLDING THE IDAHO FALLS OFFICE ACCOUNTABLE TO THE STANDARDS DABELLAS ADVERTISES?
AFTER ALMOST A MONTH OF PATIENCE AND UNDERSTANDING, I FIND MYSELF WRITING REVIEWS AS A WARNING TO OTHERS.
DO NOT SUPPORT THIS BUSINESS!!!

Met with a DaBella sales team, John Michael and Avery on January 5, 2024. We explained what we wanted done, they took measurements and pictures, showed us their products, and we signed a purchase/project agreement.

The project was for a remodel of our master bathroom. Per our discussions, the project agreement, and contract, "Project notes: Azzurra Bay, Oil rubbed bronze, Rain spa, White base, window kit surround bath tub, do not replace tub, leave existing tub. Semi infinity glass swing door, recessed caddy 10/18, rain glass. No corner shelves wanted, bring them anyways." We paid our down payment of $500 that night.

The project was anticipated to start on 3/3 and be completed on 3/6, total of 3 days.
From January 5th to February 14th, we had email correspondence with DaBella that included a formal work contract and application for a loan through 1st Security Bank for $20,000. They also sent John back out to take additional measurements, and sent us a contract addendum to clear up questions regarding the work being performed. A contractor was also sent out to take measurements, go over the project work, and review the contract.
On February 13th, Liz from DaBella called and stated they wanted to schedule our demo and remodel for the next day, February 14th. We got it scheduled with a start time of 8AM.

Come morning of, I began reaching out to DaBella when the contractor was a no-call/no-show at 8:20AM. When the contractor did arrive at 8:30AM, he informed us that the job was being delayed as DaBella did not have all of the materials for the project.
I made several calls and sent several texts to customer service reps and our project manager at DaBella. Finally at 4PM, we were notified the materials were all accounted for and the project would resure the next day, February 15th.
The contractor arrived on-time and demo began. Once the bathroom was fully gutted the contractor had questions about the work.

We went over it again only to realize he did not have the door nor the glass surround/enclosure. He stated he does not do this work. I reached out to DaBella and later was told they had my door but don't do the surround/enclosure, even though it is in contract. After several more calls, Andrew from DaBella reached out and told me that they would do the glass surround/enclosure "Free of Charge" since they don't normally do it.

I pointed out it was in the contract to which he said, that is why they are doing it "Free of charge".
The work on my shower continued from February 15-20th. Once the installers completed the shower walls and the wraps, they left. I left a voicemail for Andrew at DaBella on February 22nd advising the contractors finished the walls and wraps and we were ready for the glass install. I did not receive a reply.

I called again February 26th and spoke with Andrew who stated that he would be sending me a contract addedum for the new price of the project, and once they receive it back, they would be issuing me a refund of $2400 for the door. I requested an itemized cost breakdown of the project. He asked that I send him pictures of the current state of the bathroom and stated once he had those he would send me the addendum and breakdown, then expedite the refund check. I also received a call from Priscilla with DaBella.

We went over the contract, and again I requested an itemized cost breakdown of the project. I told her I wanted to make sure we were being fully refunded for the items we were charged for but we're receiving. I informed her that I had been keeping track of all communications with DaBella and she asked me for the information. She said she would look into it all and get back to me either that night or the next day (Tuesday, February 28th).

Here we are now Wednesday, February 29th, and no reply, no itemized list, no addendum, nothing.
This project was contracted to be completed in 3 days, it has now been 13 and I still do not have a useable shower, but I owe on the loan, have already made the down payment, and taken several days from work to be available. I will NOT be recommending DaBella to anyone. I have already filed a complaint with the BBB.

I will be nice and give them until the contracted last date of March 6th (allowing 20 days instead of the contracted 3). If I don't have a useable shower by then, I will be filing complaints with the AZ Attorney General for consumer fraud (DaBella has been paid by 1st Security Bank), the AZ Registrar of Contractors, and every news station that will accept the information.