DaBella
DaBella Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DaBella has 1.4 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Did the work fast, Called back when i first tried to use them, Fast work.
Cons: Pesty salesman, Blame the customer for be upset and angry, Broken promises.80% of users think that DaBella should improve its Customer Service.
75% of users say that they won't use DaBella in the future for similar services or products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DaBella has 1.4 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Did the work fast, Called back when i first tried to use them, Fast work.
Cons: Pesty salesman, Blame the customer for be upset and angry, Broken promises.80% of users think that DaBella should improve its Customer Service.
75% of users say that they won't use DaBella in the future for similar services or products.Recent recommendations regarding this business are as follows: "Check your calendar before making an appointment. Customer service was great!", "DO NOT USE DaBella in CO", "RUN.THEY ARE NOT BBB ACCREDIATED AND THEY FILED BANKRUPT!", "AVOID AT ALL COSTS", "DISREPUTABLE COMPANY, HORRIBLE CUSTOMER SERVICE".
Most users ask DaBella for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top DaBella Reviews
"To check that cancellation was received."
I am not a pissed customer but wound up on this site. I was cancelling a consultation that I had set up through Onyx when she called to offer it. As it turned...
"Gave one price then came back with a new price the next day 2x's more"
Use someone who will tIf DaBella gives a price for work to be completed one day and takes a deposit for the job and then comes back the next day to tell you...
Poulsbo, Washington
To check that cancellation was received.
I am not a pissed customer but wound up on this site. I was cancelling a consultation that I had set up through Onyx when she called to offer it.
As it turned out, I was not able to be at home to meet with a representative, but had only minutes to send the cancellation request to try to save the rep a trip. I hope it got cancelled.
I also hope I will not ever be a pissed customer, or even a dissatisfied one if we work together in the future.
Linda Spadoni
lhspadoni70@***.com
253 358 **** (cell). 253 851 **** (landline)
User's recommendation: Check your calendar before making an appointment. Customer service was great!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPESTY, PUSHY SALESMAN. HORRIBLE SERVICE ONCE THEY HAD MY SIGNATURE!
So far my advice is AVOID TGIS COMPANY
He did finally give a reasonable price, so i signed up... over the next few days, he kept coming back, having me constantly saying i had to re-sign documents. wasting hours of my time... retrospectively, i should have told him to get out!
The worst part is, he was supposed to send me the photos he took, so i can give them to my insurance company.
he never sent any photos.
I've emailed him multiple times, he does not have the courtesy to even respond. it seems that once he has your signature, he doesn't give a damn about his customers.
Had I known how badly they treat customers after they sign on, i would have kicked his butt off my property immediately.
NEW UPDATE, THEIR LYING MANAGER, XAVIER CLAIMS "We were unable to locate an account under your name to review the details of your situation. So that we can better assist, please reach out to us directly at 855-322-**** (option 1). This way, we can identify your project and ensure you receive the dedicated support you deserve."
WTH...
I JUST HAD THE ROOF INSTALLED LESS THAN 2 WEEKS AGO, NOW THEY ARE CLAIMING THAT I DON'T EXIST...
I GUESS IT IS TIME TO USE MY LEGAL PLAN AND RETAIN A LAWYER... ALREADY FILED A COMPLAINT WITH THE BBB
- Did the work fast
- Pesty salesman
- Ignore customers once they have your signature
Preferred solution: I WANT THE "BEFORE" PHOTOS THAT I WAS PROMISED, AND AN APOLOGY FOR THEIR PESTY SALESMAN AND HORRIBLE CUSTOMER SERVICE
User's recommendation: DISREPUTABLE COMPANY, HORRIBLE CUSTOMER SERVICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE CUSTOMER SERVICE
Their first quote was insanely high. Pushiest salesman I've ever met (named Kai).
He did finally give a reasonable price, so I signed up. Over the next few days, he kept coming back, constantly saying I had to re-sign documents, wasting hours of my time. Retrospectively, I should have told him to get out! The worst part is he was supposed to send me the photos he took, so I can give them to my insurance company.
He never sent any photos. I've emailed him multiple times; he does not have the courtesy to even respond. It seems that once he has your signature, he doesn't give a damn about his customers. Had I known how badly they treat customers after they sign on, I would have kicked his butt off my property immediately.
New update, their lying manager, Xavier, claims, 'We were unable to locate an account under your name to review the details of your situation. So that we can better assist, please reach out to us directly at 855-322-**** (option 1). This way, we can identify your project and ensure you receive the dedicated support you deserve.' WTH...
I just had the roof installed less than 2 weeks ago, now they are claiming that I don't exist. I guess it is time to use my legal plan and retain a lawyer, and file a complaint with the BBB!
- Did the work fast
- Pesty salesman
- Horrible customer service
Preferred solution: GIVE ME THE "BEFORE" PHOTOS YOU PROMISED. APOLOGIZE FOR YOUR PESTY SALESMAN AND *** CUSTOMER SERVICE
User's recommendation: AVOID AT ALL COSTS
You must have a poorly run insurance company if an adjuster did not come out to verify damage and approve a total roof replacement.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poulsbo, Washington
Cancel today's consultation at 6 PM
I agreed to a visit from a representative at 6:00 PM today, but now can't be home for the meeting. I want to save the rep from the trip to my house.
I spoke with Onyx when she called me with the offer to send someone to discuss the details and look at my bathroom. I'm sorry for the late message--probably too late ?
Linda Spadoni
253 358 **** (cell phone) or 253 851 **** (landline)
Preferred solution: A reply of appointment cancellation.
Denver, Colorado
Gave one price then came back with a new price the next day 2x's more
Use someone who will tIf DaBella gives a price for work to be completed one day and takes a deposit for the job and then comes back the next day to tell you that the price was wrong. Price was for 4,500 on 10/14 and went to 12000 plus on 10/15, there is a problem with honestly with this company DO NOT USE THEM
User's recommendation: DO NOT USE DaBella in CO
We acknowledge the pricing estimate discrepancy. We understand the inconvenience of a price change after a deposit is made.
Our pricing model incorporates promotional discounts, financing options, and scope adjustments; it is not a fixed, universal rate. The price difference reflects these variables. We recognize the importance of clear pricing communication.
We apologize for any confusion. Please contact Customer Service at (855) 322-**** Option 1 to review your specific project and address any concerns regarding your roofing estimate.
Bellevue, Washington
Horrible Customer Service
Took them over a Month to a realatively small siding job. They messed up and it took 2 Managers to come out and another week to finally do the job.
And now the left over siding on a pallet been sitting in our front lawn going on 3 Weeks.
Killing our grass!! Called Dallas Office who said she would schedule pick up...STILL SITTING THERE!!!
User's recommendation: RUN.....THEY ARE NOT BBB ACCREDIATED AND THEY FILED BANKRUPT!
Thank you for sharing your feedback. At DaBella, we are committed to providing families with quality service and support for every project.
We understand how delays and leftover materials can be frustrating, and we want to ensure your concerns are addressed.
We were unable to locate your account with the information provided, aside from the Dallas office. If you would like to discuss your experience further, please call our Customer Care team directly at 855-322-**** and select option 1 so we can connect with you and resolve this situation.
Chicago, Illinois
Wrong Livingroom window
I ordered the windows in May of 2024. After a week I decided that I needed to cancel.
Had some medical obligations come up. Called and talked to a Manny Ruiz. He told me it was past the three days and that the windows were in production. I Called 2 months later and was told that somebody dropped the ball and they had not even been built.
Lied to me. Then when the windows arrived they removed all the windows that were to be replaced before measuring. The living room window that I requested at the time of the order was to be one unit was 7 inches short in the window frame. Two double hung on the side of the center picture window.
The second replacement window took 3 months to make. Showed up and it was the same length as the original window. 7 inches short. The third wind showed up 6 months mid winter and it was a sliding type window.
The fourth showed up and it was the wrong color on the outside. The fifth one was larger then the window frame in the house. They had make adjustments by cutting the wood back on the bottom and sides to get the window in. They the installers said they would be back out to finish the trim pieces that the did not have in stock.
Called the installer. Was told the work order only included the window be removed and the right window be installed No trim. I have attempted to call Cheng Lee.
I guess he's the person whom has taken Manny Ruiz position. I haven't heard back for any of them.
User's recommendation: Although they have tried to make the windows right they haven't finished the install.
James Cohrchane
Had a very nice, polite and well spoken sales rep looking at our house, offering us new siding. James was very knowledgeable about their products, warranties, and he was able to inform us about all the advantages with installing their products, like durability, insulation, and the very low maintenance cost.
We would have ordered the new siding if needed, but ours is in relatively new and in good shape at this time.
As years go by and there comes time to change siding we will definitely keep DaBella in mind. I can recommend people in need of new siding to contact DaBella, to have James Cohrchane come out and inspect and give a free estimate.
User's recommendation: Good products, trained installers, zero maintenance
We are delighted to hear about your positive experience with James . His knowledge of our siding products, warranties, and the benefits of durability, insulation, and low maintenance costs reflects our commitment to providing homeowners with quality solutions.
We appreciate that James was polite, well-spoken, and informative during his visit to your home. It's wonderful that your current siding is in good shape. When the time comes for replacement, we look forward to the opportunity to serve you with our professional siding installation services.
Your recommendation means everything to us, and we're honored that you would suggest James and DaBella to others in need of new siding and free estimates. Thank you for taking the time to share your experience with our team.
No shows after appointments were made
Made appointment for roof and siding replacement estimate. Received text confirmation appointment the day of.
When no one showed up, I called and was told appointment never went through? Scheduled another appointment a few days later; another no show,
User's recommendation: Don’t waste your time
Thank you for sharing your feedback and the inconvenience you experienced with the missed appointments for your roof and siding replacement estimate. Missing scheduled appointments is not the standard we strive for, and we understand how frustrating it must have been to receive confirmation texts only to have no one arrive as planned.
Your experience with the communication breakdown regarding appointments that apparently never went through highlights an area where we need to improve our scheduling process. Homeowners deserve reliable service from the very first interaction, and we recognize that trust begins with keeping our commitments. Please contact our Customer Service team at (855) 322-****, Option 1, so we can address this scheduling issue directly and ensure your roof and siding estimate appointment is properly coordinated.
Our team can review what happened with your previous appointments and work to schedule a reliable time that works for your needs. We value homeowners who are investing in protecting their families and homes, and we want to earn the opportunity to provide you with the professional estimate experience you deserve.
High-pressure tactics that left me in tears.
The company is solicited me and I let them come for a free estimate. The sales rep insistently demanded that I sign a contract that day for $26,000 that would save me $10,000 over the cost the next day for a new roof.
The representative did not stop when I requested him to do so, he did not accept no for an answer, he did not leave my house when I requested!
I had to scream at him three times to leave.
It was a horrible experience.
I have since reviewed roofing costs, and their estimate was 2 to 3 times higher than the highest level of roof replacement. They preyed on me as a single older woman living alone.
User's recommendation: Don’t let them in your house.
We apologize for falling short of the respectful experience you deserved. The high-pressure tactics and behavior you described are completely unacceptable and do not reflect our values of caring for families and their homes.
We have multiple safeguards in place to ensure every homeowner including the elderly is treated with respect and clarity, and we are deeply concerned that these standards were not met during your visit. Regarding the pricing concerns you raised, we want to clarify that we do not rely on a one-size-fits-all approach nor do we take advantage of homeowners. Our pricing model allows for promotional discounts, financing structures, and scope-based adjustments based on individual needs and circumstances. Your experience matters, and we take these concerns seriously.
Please contact our Customer Service team at (855) 322-**** Option 1 so we can address this situation properly and ensure this does not happen to other homeowners. Every homeowner deserves to feel safe and respected in their own home, and we are committed to ensuring this happens at every appointment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo have the public aware.
I am writing this to warn people that when you have sales come out to speak with you, they are so very sweet and wonderful until the pressure is added. I wanted to get an estimate only.
Once that was done, the pressure came not only from the sales staff but also from their boss, who they phoned while at my home. I ended up signing a contract and had 3 days if I wanted to cancel. I did cancel within my 3 days, and their friendly stature left, and the rudeness began.
They did not return my phone calls or my emails. I will never use this company for anything.
User's recommendation: Don't fall for their ploy
Thank you for taking the time to share your experience. At DaBella, we are committed to creating a pressure-free environment where homeowners can feel confident, informed, and respected throughout every step of the process.
We understand how important it is for families to make decisions on their own terms, and we aim to provide clear communication and support from the initial consultation to any follow-up that may be needed. We take every opportunity to grow from the feedback we receive, and we’re continually working with our teams to ensure each interaction reflects the care and integrity we stand for. We're glad to hear you were able to utilize the cancellation window provided, and we appreciate you bringing your concerns to our attention.
If there are any remaining questions or if you’d like to speak with our Customer Service Team directly, please don’t hesitate to reach out at 855-322-****, Option 1. We’re here to help and remain committed to supporting families and their homes with the highest level of care.
Disrespectful and High pressure sales
I called for a consult on my window. Ive been ill had to cancel.
They showed up anyway and to be honest I was rude and they would not leave. I told the guy 4 times I cancelled not today. Now they call 3 times a day for past 2 weeks.
Who can I report they have high pressure sales. I will never use these guys or renewed by Anderson.
User's recommendation: Run and don’t bother
We are disappointed to hear about this experience and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to have our team arrive after you had cancelled due to illness, and we take your concerns about the persistent follow-up calls very seriously.
This situation does not reflect our commitment to treating every homeowner with respect and clarity. We have multiple safeguards in place to ensure proper communication and scheduling protocols are followed, and it appears these were not properly implemented in your case.
Please contact our Customer Service team at (855) 322-**** Option 1 so we can immediately address the continued calls and ensure this situation is resolved. We care deeply about families and their homes, and your experience falls short of the standards we uphold for our community.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJob#257681
They scheduled a resolution for 8/12 still nothing has happened as yet.
Brandon was to check with the office manager and/or installer about the last step of my job. I was promised an attached bench for free as the last deliverable.
We are concerned to hear about the incomplete delivery of your promised attached bench. Your experience with Brandon and the follow-up regarding this final deliverable is not meeting our standards.
We understand the importance of completing every aspect of your project as promised.
Please contact our Customer Service team at (855) 322-**** Option 1 so we can immediately address this matter and ensure your bench is delivered as committed. Our team is ready to resolve this and complete your project properly.
Nampa, Idaho
I had Dabellas install windows in my home and i have leaks i 2 of them and they make it nearlly impossible to file a warranty claim
I've got windows that lets flies in my house so if flies can get in so can the air which makes power bills more expesive
User's recommendation: Don't do buisness with them
Thank you for sharing your experience. We understand how frustrating it must be to deal with issues like this in your home, and we want to assure you that we take these concerns seriously.
At DaBella, we are committed to delivering quality products and standing behind our work, that’s part of what drives our mission: We Lead. We Care. We Grow. While we cannot confirm the details of the situation through this platform, your feedback has been noted.
It is being escalated internally so the appropriate team can look into it further. We encourage you to reach out to our Customer Care team directly at 855-322-**** (select option 1) so we can better assist you with your warranty concerns and work toward a resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane Valley, Washington
Resolved: Roof materials and sub-contractor installer good; no installation of gutters 3 months later; business practices abysmal
Company fixed the issue and I have been provided with apology. Called me.
Rescheduled again.
Brought in a new crew who did come in and completed the job. Office manager took photos to show me the completed job (I was traveling out of state).
No, 'I'm sorry...' He blamed it on 'the accountants.' Now, three months in, no-shows twice and multiple calls on my gutter installation, which they required I pay for ahead of time. The local office manager's excuse is 'the contractors.' I would like a refund for the $10K+ for the gutters, but with their un-customer service, I know that won't happen.
- Good roof and good roof installation subcontractor
- Gutter not installed abysmal business practices no cs
Preferred solution: Installation as promised and paid for or refund
User's recommendation: Do not deal with DaBella; buy GAF roof elsewhere
We truly appreciate you sharing your experience, and we’re sorry to hear about the challenges you’ve faced. At DaBella, we care deeply about families and their homes, and our goal is always to provide a smooth and professional experience.
Due to the limited information available here, we weren’t able to locate your account, but we would love the opportunity to assist you further.
Please reach out to your local office or contact our customer service team at 855-322-****, Option 1, so we can better address your concerns. We appreciate your patience and look forward to resolving this for you.
Apopka, Florida
They scam senior citizens
We wanted information on thier window and got a high pressure sales pitch, the prices and negotiation attempts were worse than buying a car the prices were ridiculous and the salesman was NOT knowledgeable about windows at all just cared about pushing a sale Do not use these people it's a scam 13000. for 6 windows is an absolute NO and he told us windows only last 10 years before they need replacement BS don't buy thier lies and Don't let them in your home EVER.
User's recommendation: DO NOT USE THESE PEOPLE
Thank you for taking the time to share your thoughts. At DaBella, we’re committed to providing homeowners with trusted, high-quality solutions for their home improvement needs.
Our mission: We Lead. We Care. We Grow is reflected in the way we engage with families across the country, always striving to offer clear information and service with integrity. Our consultations are designed to be educational and centered on each homeowner’s unique goals, not high-pressure sales.
We work directly with manufacturers to offer premium products that meet industry standards for durability, efficiency, and long-term value. While pricing can vary based on product selections and installation needs, we do not support dishonest or misleading practices.
We take claims regarding misinformation or sales conduct seriously, and we encourage you to reach out to our Customer Care team at 855-322-**** (select option 1) so we can review your experience in more detail. Your feedback is important to us, and we remain committed to helping homeowners make informed decisions with respect and transparency.
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Neil, thank you for sharing your experience. We understand your main concern is the communication from your original sales representative, Kai, who is no longer with the company, and your request for the inspection photos from the initial site visit.
To clarify, there are no concerns with the roof installation itself, and we appreciate you noting that. After reviewing our internal records, the only photos available in our system are from the tear-off and completion stages. We have escalated this internally to see what else can be done to acquire the photos you are requesting.
We recognize how important this documentation is for your insurance process, and your feedback highlights an area where we can improve. Thank you again for bringing this to our attention.